Olivia support

support@operations.lunarolivia.com

Describe what you were trying to do, what happened, and the approximate time. For an app issue, include your device model, iOS or iPadOS version, and Olivia version if available.

Do not send passwords, sign-in codes, or client records. Remove personal information from screenshots before sharing them.

In the iPhone or iPad app, enter your invited email address and request a sign-in code. Check your inbox and spam folder, then return to Olivia and enter the code. If it has expired, request a new code and use the most recent email.

If a code does not arrive, confirm the address with your workspace administrator. Wait for the app to allow another request before trying again. Access requires an existing account or invitation.

To use Olivia in your browser, open the web sign-in page.

Check the selected workspace when a conversation, call, or client is missing. If your access has changed, contact your workspace administrator. A notification or shared link does not grant access to a workspace.

Client and agency accounts can have different navigation and settings. If you share a device or change accounts, sign out before signing in with another email address.

Agency team members with notification access can enable push after signing in. Open App settings from the top-right menu, then Notifications, to change the types of alerts you receive. Push preferences apply to your current workspace across your devices. Client accounts do not receive agency notification alerts.

To change permission on one device, choose Open iOS notification settings in Olivia or open device Settings, then Notifications, then Olivia. If alerts do not arrive, check these settings, your Olivia preferences, Focus mode, and network connection. Olivia does not show a banner while the app is open. Notifications may be delayed or unavailable, so open the notification feed to check for updates.

Notification previews use a general message. Opening a notification still requires the appropriate account and workspace access. If you have enabled app lock, unlock Olivia to view the destination.

Our privacy policy explains the information Olivia processes and how to request access, correction, or deletion. Your organization manages the client records in its workspace.