Terms of Use

These Terms of Use (“Terms”) govern your access to and use of Olivia AI (“Platform”), operated by Impero Agency, LLC (“we”, “us”, “our”), a Delaware limited liability company.

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.

You must be at least 18 years of age to use the Platform.

These Terms should be read in conjunction with our Privacy Policy, which describes how we collect and process your data.

“Platform” means the Olivia AI web application and APIs accessible at lunarolivia.com.

“Agency” means a subscribing business entity with a workspace on the Platform.

“Agency User” means an individual with login credentials under an Agency account.

“Lead” means a contact record stored by an Agency on the Platform.

“Call Recipient” means a person contacted via voice agents configured on the Platform.

“Voice Agent” means an AI-powered calling agent configured and deployed through the Platform.

“Services” means all functionality provided by the Platform, including voice calling, lead management, CRM integration, and calendar booking.

Each Agency receives a single, isolated workspace with tenant-separated data.

Agency owners are responsible for managing user access, roles, and permissions within their workspace.

Account onboarding is managed by Impero Agency, LLC (no self-service registration in the current version).

Account credentials are personal and must not be shared with unauthorized individuals.

We reserve the right to suspend or terminate accounts that violate these Terms.

• Configure and deploy AI voice agents for legitimate business communications
• Manage leads and contact records within your workspace
• Integrate with supported CRM platforms (e.g., GoHighLevel)
• Book calendar appointments through supported integrations (e.g., Google Calendar)
• Import leads via CSV upload or CRM synchronization
• All use of the Platform must comply with applicable laws and regulations in your jurisdiction

• Illegal telemarketing or robocalling in violation of the Telephone Consumer Protection Act (TCPA) or equivalent laws in any jurisdiction
• Harassment, threats, fraud, or deceptive practices of any kind
• Impersonation of humans when legally required to disclose the AI nature of the interaction
• Contacting minors via voice agents
• Scraping, reverse engineering, decompiling, or reselling the Platform or any part thereof
• Uploading malicious content or attempting to breach tenant isolation between workspaces
• Exceeding rate limits or abusing API endpoints
• Using the Platform for any unlawful purpose

The Platform uses artificial intelligence technologies from multiple providers to deliver its services, including but not limited to:

• Retell AI — voice synthesis, call handling, and transcription
• Anthropic (Claude) — conversational intelligence and agent behavior
• OpenAI (ChatGPT) — text generation and prompt processing
• Google (Gemini) — text generation and prompt processing

Additional AI providers may be incorporated as the Platform evolves.

AI-generated content, including voice agent responses and transcriptions, may not always be accurate. Agencies are responsible for reviewing and monitoring their voice agent behavior.

Users acknowledge that voice agents deployed through the Platform are AI-powered and not human.

Agency data processed by AI providers is used solely for service delivery. We do not use agency data to train AI models.

Agencies are solely responsible for compliance with all applicable telemarketing and communication laws, including but not limited to the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR), GDPR Article 13, and the ePrivacy Directive, in their operating jurisdictions.

Agencies must configure appropriate call disclosure language, including disclosure of the AI nature of voice agents and recording consent, as required by applicable local laws.

Agencies are the data controllers for their leads and contacts. They are responsible for establishing a lawful basis for data processing, obtaining necessary consents, and ensuring the accuracy of data.

Agencies must have legal authority to import contacts from CRM integrations and other external sources.

Agencies are responsible for the content of their voice agent prompts, system instructions, and all communications initiated through the Platform.

Olivia AI is a tool. The Agency bears full responsibility for how it is used.

A monthly maintenance fee of $100 per agency workspace applies.

Usage-based billing applies for voice minutes consumed through the Retell AI integration, billed at a 25% markup over provider costs.

All payments are processed through Stripe and are subject to Stripe's terms of service.

Non-payment may result in service suspension after a reasonable grace period.

No refunds are issued for partial months of service unless required by applicable law.

Prices may change with 30 days advance written notice.

Platform Ownership: The Olivia AI platform, including its code, branding, documentation, and all related intellectual property, is owned by Impero Agency, LLC.

Agency Data Ownership: All lead data, voice agent prompts, call recordings, configurations, and other content created or uploaded by agencies remains the property of the respective agency.

Limited License: Agencies grant Impero Agency, LLC a limited, non-exclusive license to process their data solely for the purpose of delivering the Platform services.

No Model Training: We do not use agency data to train artificial intelligence models.

Agencies may not use Olivia AI branding, trademarks, or logos without prior written permission from Impero Agency, LLC.

The Platform integrates with third-party services including GoHighLevel, Google Calendar, Retell AI, and Stripe, each of which operates under their own terms of service and privacy policies.

Olivia AI is not responsible for third-party service outages, data breaches, policy changes, or any actions taken by third-party providers.

Disconnecting an integration does not automatically delete previously synchronized data. Such data must be deleted separately through the Platform's data management tools.

Agencies are responsible for maintaining valid credentials for their connected integrations.

The Platform is provided on a best-effort availability basis. No specific uptime percentage is guaranteed.

We will provide reasonable advance notice for planned maintenance windows.

We are not liable for downtime caused by third-party service providers, force majeure events, or circumstances beyond our reasonable control.

We reserve the right to modify, suspend, or discontinue features of the Platform with reasonable notice to affected agencies.

To the maximum extent permitted by law, Impero Agency, LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the Platform.

Our total aggregate liability for any claims arising from or related to the Platform shall not exceed the total fees paid by the Agency in the twelve (12) months preceding the claim.

We are not liable for any Agency's misuse of the Platform or violations of telemarketing, privacy, or other applicable laws.

We are not liable for the content of voice agent conversations or the outcomes of calls made through the Platform.

We are not liable for the accuracy of AI-generated content, including transcriptions, sentiment analysis, or agent responses.

We are not liable for actions taken by third-party integrations or service providers.

Agencies agree to indemnify, defend, and hold harmless Impero Agency, LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from or related to:

• The Agency's use of voice agents and calls made through the Platform
• The Agency's collection, storage, and handling of lead and contact data
• The Agency's failure to comply with applicable telemarketing, privacy, consent, or data protection laws
• The content of the Agency's voice agent prompts, system instructions, and configurations
• Any breach of these Terms by the Agency or its authorized users

Either party may terminate this agreement with 30 days written notice to the other party.

We may terminate or suspend access immediately and without notice in cases of material breach, illegal use, or persistent non-payment.

Upon termination, agencies have a 30-day data export window during which they may download their data via CSV export.

After the export window, all agency data will be permanently deleted from our systems.

All billing obligations for accrued and unpaid charges survive termination.

Sections that by their nature should survive termination — including Intellectual Property, Limitation of Liability, Indemnification, and Dispute Resolution — shall survive.

Governing Law: These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.

Negotiation: Before initiating formal dispute resolution, the parties agree to attempt good-faith negotiation for a period of thirty (30) days.

Arbitration: If negotiation fails, disputes shall be resolved through binding arbitration administered in the State of Delaware.

Class Action Waiver: All disputes shall be resolved on an individual basis. You waive any right to participate in a class action, collective action, or representative proceeding.

Exception: Either party may seek injunctive or equitable relief in a court of competent jurisdiction for claims related to intellectual property violations or data breaches.

• We may update these Terms from time to time to reflect changes in our services, business practices, or legal requirements
• Updates will be posted on this page with a revised effective date
• For material changes, we will provide at least 30 days advance notice via email to registered Agency Users
• Your continued use of the Platform after the effective date of any changes constitutes acceptance of the updated Terms
• If you disagree with any changes, you must discontinue use of the Platform before the effective date

Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Impero Agency, LLC regarding the use of the Platform.

Severability: If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

Waiver: The failure of Impero Agency, LLC to enforce any provision of these Terms shall not constitute a waiver of future enforcement of that or any other provision.

Assignment: We may assign or transfer these Terms without restriction. Agencies may not assign or transfer their rights or obligations under these Terms without our prior written consent.

Impero Agency, LLC
Registered in Delaware, United States
Email: support@operations.lunarolivia.com
Website: lunarolivia.com